Descrición

Cicerone, the first tourist chatbot providing information in a matter of seconds in any language about website content using Azure GPT.

Compared to other chatbots equipped with predefined questions and answers, Cicerone Chat responds in 95 languages to the customer’s content (whether website, PDF or files), as well as how to customise the visitor’s experience from the tourist office 24 hours a day, 7 days a week in their language, including accessible routes depending on the type of disability thanks to an agreement with Impulsa Igualdad (Predif).

No integration is necessary for it to be used on a website, the data gathered complies with the Organic Data Protection Law as it is on the Microsoft Azure GPT cloud, open GPT is not used, so “fine tuning” is performed to ensure it only responds truthfully based on the destination’s content.

Features of the first Tourist Chatbot equipped with GPT:

• Integration with Azure GPT: Cicerone Chat uses natural language processing technology in a secure environment with a high National Security Framework.
• Personalisation: Cicerone Chat allows the destination to customise the appearance and behaviour of its chatbots. It can be placed in landing mode or as an iframe on the destination’s existing website without the need for integration.
• Multilingual support: Cicerone Chat provides support in over 95 languages and is capable of responding in the language of the question, even if the document is in a different language.
• Detailed statistics: Cicerone Chat offers detailed statistics allowing customers to analyse their chatbots’ performance and improve their responsiveness, as well as a dashboard for viewing conversations.
•  Omnichannel approach: Can be displayed within the customer’s domain on both mobile phones, desktop or tablet-type supports, meaning it can be used with the most common web browsers: Firefox, Edge, Chrome, Safari and Opera, as well as any Windows, MAC, Linux, Android or iOS operating systems. In the future, the aim is for the chatbot to be able to support other channels such as: WhatsApp, Telegram, Facebook, Instagram, Teams or voicemail.

Instant response time: between 0.5 and 3 seconds for several concurrent users, responding with a success rate in excess of than 96%.