Descripción

Anova IT Consulting has developed Avisa, a mobile app that helps citizens participate in communicating incidents to the town council.

• Avisa is an app that facilitates citizen participation in reporting issues to the council via their smartphone.
• It allows them to easily report issues such as broken street lights, potholes or full litter bins.
• In less than one minute, users can indicate the type of issue and add a photo of the incident, which is logged and geolocated.
• Avisa automatically locates the incident on the city map, automatically transferring it directly to the corresponding councillors and departments in the town council so it can be resolved.
• Avisa thereby provides a single channel for reporting issues, which reduces the costs associated with their management.

Objetives:

• Foster active citizen participation in improving municipal management.
• Achieve unified incident management from a single online control panel that can be accessed from any device with the necessary permits,
• Automate internal incident management processes in the council.
• Develop a historic record of incidents geolocated and classified according to type and importance, which allows the local council to:

‒ Prioritise improvement actions.

‒ Conduct periodic analyses on the progress of the number and types of incidents, thus facilitating decision-making.