Descripció

GECOR consists of a transversal Smart City platform, which has a city app for access to council services. It is a technological service designed to facilitate participation and two-way communication with citizens, in addition to the digitalised management of public services.

Local councils and other administrations gain a two-way communication channel that creates a positive, transparent relationship between citizens or visitors, of different profiles, and authorities, in a Smart City context.

One of the main services of this city platform is made up of a cross-functional management system for the maintenance of public spaces, which integrates citizens, municipal technicians and city managers.

The power of this service supports the integration of the organisation’s internal processes, and more efficient management.

• Both citizens and technicians are able to trace messages sent.
• The solution’s settings allow these messages to be assigned automatically, internally reassigned, or sent to suppliers.
• Both documentation and management are simplified, thus saving time, improving responses and modernising the system.

The tool features a range of functions, which include:

• Measurement of citizen satisfaction through targeted surveys.
• Controlling and measuring capacity.
• Segmented communication channels.
• Integration with WhatsApp chatbot.
• Virtual tourist office (with modules for points of interest, festivities, tourist information and chat).
• Services for the elderly (with information and a chat feature)
• An app screen with key links to municipal websites where people can fill in paperwork and carry out other procedures