Descripció

Technical assistance for the development and implementation of tourism quality systems in destinations (SICTED) or companies (“Q” for Tourism Quality certificate).

The Integrated System of Spanish Tourism Quality at Destination (SICTED) is a methodology that provides a comprehensive and permanent quality management system in a tourist destination with a conception of the expected results, a focus on continuous improvement and an attitude of recovery and enhancement of resources and space. SICTED seeks to ensure that there is homogeneous quality in the services offered to tourists at a destination, so that no substantial quality deficiencies are found among the agents that make up the offerings at the destination. It relies on a large team of consultants for the efficient and solvent development of projects of different sizes, with notable satisfaction both from the managers at the destinations and from the affiliated tourist services.

“Q” for Tourism Quality certificate. The “Q” for Tourism Quality certificate aims to attain maximum user satisfaction by establishing guidelines and processes that ensure the highest level of quality in its products and services. The goal is to exceed customer expectations and achieve recommendation and loyalty. Tourist companies and as well as public entities can obtain this certificate granted by the Institute for Spanish Tourist Quality (ICTE).