Deskribapena

Residents can find out the news or events; have the entire catalogue of services offered by the council with one click; or subscribe to notifications. You will be able to answer questions such as, What is the nearest open pharmacy? or Where can I find a bin for used oil?

This solution establishes a two-way communication channel between residents and the council. Citizens can communicate digitally and remotely and avoid unnecessary trips and calls. They receive guided assistance for requests and procedures that must be carried out. It is a very simple process that residents can carry out in a few simple clicks. Also, they can access all the requests they have made and find their status, and receive push notifications.

This assistant is implemented with access to a complete back office as a heldesk, from where you can manage and automate all interactions with citizens. For example, requests can be assigned automatically, or predefined responses can be programmed according to the type of request for a more agile response.

You can offer a more efficient resident service, by simplifying the processes. To make it more agile and eliminate many unnecessary tasks: saving time and money. The solution focuses a lot on the user experience and adapting to the needs of the municipality and its citizens. And it is one more piece that integrates with the rest of your solutions, leveraging existing APIs or developing integrations. In summary, the goal is to have an effective and remote citizen service, to bring municipal services to citizens through technology.