Descripción

This solution is aligned with features 63 «Tourist survey module» and 64 «Online reputation module» of the Smart Tourism Destination Platform.

Digital satisfaction surveys provide real-time information on customer satisfaction, quickly and easily, obtaining data from respondents, recording the place where it has been carried out and generating reports with all the scores. The results can be filtered.

Also, the solution displays product information or promotional campaigns while no one interacts with the survey, and sends email alerts with negative comments to notify the person responsible for the opinion before the user leaves the establishment.

The service allows multiple multilingual surveys to be carried out both by establishment and by device, as well as by location, generating results individually and in total. You can customise the type of question:

•  Of smileys, choosing the number of options.
• Set answers.
• Single or multiple selection.
• Free answer through text box.
• Conditioned response.

And, of course, display the survey on any media, e.g. the client’s own website, on mobile phones within an application, by scanning a QR or on any device such as a tablet, touchscreen, etc.